Return & Refund Policy

Effective Date: September 9, 2026

At Valerancia, operated by AJTT TECHNOLOGIES LLC, we want our customers to feel confident when purchasing from our online store.

Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Include its original packaging, where applicable.
• Not show signs of damage caused after delivery.
• Be accompanied by valid order information or proof of purchase.

How to Request a Return

Please contact us before sending any item back.

Email: serve@valerancia.shop

Please include your order number, the reason for the return, and photographs when the product is damaged or defective.

We will provide return instructions after reviewing your request. Please do not send merchandise to the business address unless specifically instructed.

Return Shipping

Unless an item is defective, damaged upon arrival, or incorrectly shipped, the customer is responsible for the cost of return shipping.

If the return is caused by our error, we will provide appropriate return instructions and may cover the reasonable return shipping cost.

Refunds

After the returned merchandise is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.

We may request photographs or other information so that we can investigate the issue and determine the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, clearance, or other disclosed reasons. Any applicable restrictions will be identified on the relevant product page.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed. We cannot guarantee cancellation once an order has entered processing or shipment.

For questions about returns or refunds:

AJTT TECHNOLOGIES LLC
1134 Black Hawk Ln
Eaton, CO 80615
United States
Email: serve@valerancia.shop